Frequently Asked Questions
Everything you need to know about your Moshulu shopping experience.
How long does shipping take?
Standard delivery typically takes 3-5 working days, while express shipping options are available for delivery within 1-2 working days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. You can return products via mail or at any of our retail locations.
How do I find the right size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for boots and sizing down for sandals.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and are calculated at checkout.
How should I care for my Moshulu shoes?
We recommend using our specialized leather balms and suede protectors to maintain the quality and longevity of your footwear.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible buy-now-pay-later options.